Business Process Outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain its position in the
marketplace. BPO is often divided into two categories: back
office outsourcing, which includes internal business
functions such as billing or purchasing, and front office
outsourcing, which includes customer-related services such
as marketing or tech support.
BPO that is contracted outside a company's own country is
sometimes called offshore outsourcing. BPO that is
contracted to a company's neighboring country is sometimes
called nearshore outsourcing, and BPO that is contracted
within the company's own country is sometimes called onshore
outsourcing.
BPO "Bussiness Processing Outsourcing" If its an inbound we
ve solve the cm queries online where in if its an outbound
v have to xplian the cm abt the product n its features
containing
call centre is a place where we have to recive call in case
of inbond process for customer request,complint & inquiry &
in outbond process we have to make call to the cust for the
perticular product to sale & make profit to company.....