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Categories  >>  Call Centre  >>  Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions
Question
What is customer care?
 Question Submitted By :: Raj Jagga
I also faced this Question!!     Rank Answer Posted By  
 
  Re: What is customer care?
Answer
# 1
A place where customer calls to get his/her problems solved
or to get the answers of quarries is called customer care.
for example microsoft,IBM have customer care to keep in 
touch with their customers and to solve problems.
 
Is This Answer Correct ?    1 Yes 2 No
Raj Jagga
 
  Re: What is customer care?
Answer
# 2
customer care is the hube between cce and customer. because 
customer need a help and the cce give the help to the 
customer so i think customer care is very imortant pare of 
the socity.
 
Is This Answer Correct ?    0 Yes 3 No
Ankur Thakral
 
 
 
  Re: What is customer care?
Answer
# 3
It is the service provided to the customer  before and 
after selling of products
 
Is This Answer Correct ?    1 Yes 1 No
Guest
 
  Re: What is customer care?
Answer
# 4
The 2 words itself describes as Customer Care.Each company 
has different versions of exposing the word Customer 
Care,wherein end of the day all the ways end up at customer 
satisfaction.Customer Care is a very thin lane raher a silk 
route in between the company and customer.The image of the 
company according to customers view is absolutly on 
customer care.Its very easy to sell a product or give 
assistance.It all based on the outstanding service hat CC 
provides to the customer,which would retain the customer 
for ever.Hence before I conclude I would like to drop a not 
that a company without customr care is equal to a country 
without ethical values and Constitution.Thank You
 
Is This Answer Correct ?    7 Yes 0 No
Kashyap.g
 
  Re: What is customer care?
Answer
# 5
customer care is a station where a customer receives 
solution on their`s problem.  in customer care we have to 
provide good service to the customer with great honour n 
respect.  we have to talk with our customer very frank n 
withoue mumbleing the words.  coz customer is our guest for 
that time, n we have to win our guest in that short time.
 
Is This Answer Correct ?    7 Yes 0 No
Nilesh Dongardive
 
  Re: What is customer care?
Answer
# 6
customer service is a set actions which will enhance the 
satisfaction levels of a customer, without a proper and 
cordial customer serveice we cannot gain the loyalty of 
customer, it makes the customer feel he is most respected 
inturn the same customer will also act as a very good and 
efficient customer t our business.
 
Is This Answer Correct ?    2 Yes 0 No
Anjaliusha
 
  Re: What is customer care?
Answer
# 7
customer care is the most important factor for success in 
our business.In the first step we should have enough 
attention to customer needs.in second step we should review 
the problem on the phon or in-person for cusomer.
Then we should communicate clearly and concisely with 
pointing to main problem and best solution for that.
In all time we should speak with complete respect.
finaly we ask for any question and thanking from customer.
 
Is This Answer Correct ?    3 Yes 1 No
Farzaneh
 
  Re: What is customer care?
Answer
# 8
customer care is the place where we slove the customer problem
and give full satisfaction his problem .
 
Is This Answer Correct ?    0 Yes 0 No
Rishi Mohan
 

 
 
 
Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
hai , my name is sanjay i did my graduation bsc in 1998 i have in pharma marketing field from past 7 years & now i want to join bpo ,call centre can any body plase give the suggestions how to give answer for why ur leaving the sales field & joining bpo? & i want to know how the oppurtunities will be for me thanks in advance sanjay  2
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why should we hire you? Htmt13
what is your strengths and weakness?  3
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tell me something about your memories in your life? Call-Centre1
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Who is your role model? Infosys4
if you are from the science field ( B-pharmacy, Bsc, Msc) then why u want to join bpo  1
 
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