I wasn’t able to keep a good employee once who would been 
in any facility for ten years.  His job description was 
rewritten to require computer skills.  I offered to send 
him to night classes, but he refused the help. I had no 
option but to replace him.  In retrospect if I would 
encouraged him and other employees to acquire new training 
periodically, he might not have been overwhelmed by the 
time his position was reworked.

accept the criticism as a part of your job, think 
positively and ensure that it is not repeated again. 
through proper service, timely action, and smile one can 
easily handle it.

i strongly believe that critics r ones best friends.coz 
they unknowingly pinpoint or bring to ur notice ur own 
follies,which otherwise u wud not have known.......so i wud 
alwaz try n learn something out of it n rectify that error 
in me

I strongley belive criticism will help us allot. I will 
take that as an opertunity to learn and correct my 
weaknesses. First of all we need to listen others carefully 
and learn good things from others.