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Categories >> Call Centre >> Call Centre AllOther
 
 


 

 
 Call Centre AllOther interview questions  Call Centre AllOther Interview Questions (2000)
Question
What is the difference between call center and BPO?
 Question Submitted By :: Call-Centre-AllOther
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Answer
# 1
Call centers are the contact center where CRM is executed by calling or recieving the call.Where else Business process outsourcing (BPO) is the practice of using a third party, contracted to perform specific, specialized processes on a company’s behalf. 
Is This Answer Correct ?    21 Yes 2 No
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Other Call Centre AllOther Interview Questions
 
  Question Asked @ Answers
 
tell me something about yourself but something more eloborate what is bpo? what u did after passing ur graduation in july2009? IBM 7
why u want to join a domestic call center than international call center. i thing u dont have ablity for international call center Airtel 12
how to sell a mobile phone if the interviewer asks FirstSource 7
Why do you looking for BPO job? Ibm 19
Tell me something about yourself? IBM 35
what do you understand by friendship. Maples 11
Why do you want to join this company? iEnergizer 8
How much salary can a technical support executive ( voice ) get as a fresher and with 1 year experience? TCS 3
how many round conduct at convergys? Convergys 2
how to improve communication skill ? TCS 47
In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company. DELL 2
Would you like to watch a movie or a match ? FirstSource 1
 
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