1 How many tickets usually get per day/month in support ?
2 what is the major ticket in your experience ?
3 what is the tool you are using in your company?
4 in situation we will use Derive roles in support project?
5 One User asked me the TCODE access in support project,he
got approvals from all,so shal i create new role or can i
add that TCODE in his roles?
6 what is ROLE OWNER?
7 What are the daily activities in your Project ?