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What is the similarities between Web Testing and Mobile testing? Verizon  0  3
I want to test a mobile software by an automation tool which is a IP telephony based software designed for both ios and android phone, basically this apps is develop for make call though few low cost audio codecs from Aircraft to Ground and Ground to Aircraft so anyone can suggest me which testing tool we can use for it  0  3
how to explain a claims and insurance project?  0  9
I need some help with my interview answers for TeleTech. Here are the questions I have to answer and the answers I plan to give to the company. Please could you help I want to make sure I do the best possible. Thank you in advance, Jose 1.New processes and procedures can be disruptive. What actions have you taken when you’ve been asked to significantly change a work process or procedure? What were the results? The only thing I can think of is when the company changed the software they were using to interact with their customers the CRM. It was a little bit challenging. What I did was study the new software in detail to be ready to interact with customer quickly and efficiently using the company's new CRM software. 2.Tell me about a time when you have had to deal with a difficult customer. How did you handle the situation? One time a customer called in to the company and was upset because a technician did not arrive at their house to resolve the problem they were having with their internet not working. So after listening to the customer problem and making sure I understood the problem I showed empathy to the customer and assured the customer I understood the problem and took ownership of the problem making it my own. I reassured the customer I would find a solution to their problem and later found out that the customer was misinformed about the time the technician was suppose to arrive at the customers house, informed the customer of the correct time the technician was scheduled to arrive at her home and apologized for any inconvience that they may have experienced. 3.Sometimes if we’re lucky, we can identify a small error or problem and correct it before it becomes a headache. Has this ever happened to you? Yes, it has one time while I was talking with a customer about a problem they were having logging into the company website. I asked the customer to verify the email address they wanted to use on the company website. After verifying with the customer noticed the customer had the wrong email address on file and immediately changed the customer email address to the email address of the customer. 4. What general questions would you ask a customer prior to starting to troubleshoot their issue? I would first ask the customer what issue they are having? I would then let the customer explain in their own words what they have experienced and not interrupt the customer. After I begin understanding the customer issue I would start using closed ended questions that require more specific answers to narrow down the problem and possible resolution. Next I will verify my understanding of what the customer has told me and get the customer to agree that I understand the issue.(Eg. Okay so your having trouble try to logging into our website it tells you invalid password is that correct?) If the customer agrees then I will proceed to resolve the issue by asking more questions and proceed to the solution. I will not continue until the customer agrees that I understand the issue. 5. What steps should be taken to install software via a CD? First make sure there is no CD in the CD drive if there remove the CD from the computer and put in the CD of the software you are trying to install. Next Open My Computer Within the My Computer window, open the drive that contains the installation files. For example. If they're on a CD or DVD open the D: drive or the letter of the disc drive. Next Within the drive that contains your files, locate either a setup or install file. Double-clicking on this file should start the installation for the program. If you see multiple setup or install files, try to locate the Application file or double-click each of setup or install files until you find the file that starts the installation. Many times the icons associated with the installation files have the same name. TeleTech  0  8
I'm having a problem to get the status(pass or fail) during runtime for every iteration ran, and must get the results stored to an excel sheet if possible. fai  0  8
While you are working on certain application in mobile, a call comes. What happens to the application? Will its be still running? or will it get freeze  0  10
List 5 major test cases for Lift Yahoo  0  13
Explain critical bugs that you come across while testing in mobile IBM  0  8
What is defect clustering Genpact   1  13
I got an offer from TCS as a software engineer, But it says I will work for TCS BPO, Is there any difference in policies of TCS BPO and TCS-IT Services.How is the Working enviornment and appriasal procedure  0  10
Write a set of test cases to test youtube?  0  12
I have one question as HP QTP is concern, Please send your answers..... Can we do testing of any application without using any of the framework which are we used in QTP tool. If yes then how it can be possible in the HP QTP tool. -- Regards ABC  1  16
Suppose I am testing a web base health care insurance software and I am working in the member portal. Could anyone please give me some example of some common/critical bugs/defects to be found in this software testing process ?  0  8
What type of questions will be asking for 2 years experience candidate in manual testing?  0  11
Define Stability, Scalability and reliability with example ?  0  12
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Un-Answered Questions
 
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how mapp the defect id in quality center? 295  
what is responsibilities of the Rational Robot 303 Tanla-Solutions
hi guys, pls tell me for testing institution training hub, hitech city is best or not? 145  
if we have 1000 web pages site. what technique is used to test the functionality of unchanged component in the regression testing. if there is no option of Automation Testing? 492 Aloha-Technology
what are the common errors while doing integration,system,functional,regression,user acceptance testing? can anybody please let me know the answers it is too urgent??? 213 CyberView
what is web application and client server application.is there any difference ? 148 Wells-Fargo
How enviornment veriable can be included into my script. I want to include some information into my Excel file using Test run in WR. like User name of system? waht is function to be used? Please clarify..... 251 Seed-Infotech
what is independent question and what is retriewing and what is problem of severity. 126  
how to attach and detach databases in sql? 214  
breef description of batch testing ? 133 Wipro
How do you test google or gmail application??tell me step by step process?? 1416 Tcs
Hoe can we do retesting using functions please give the code for it using login page 320  
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