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I want to test a mobile software by an automation tool which is a IP telephony based software designed for both ios and android phone, basically this apps is develop for make call though few low cost audio codecs from Aircraft to Ground and Ground to Aircraft so anyone can suggest me which testing tool we can use for it  0  17
I need some help with my interview answers for TeleTech. Here are the questions I have to answer and the answers I plan to give to the company. Please could you help I want to make sure I do the best possible. Thank you in advance, Jose 1.New processes and procedures can be disruptive. What actions have you taken when you’ve been asked to significantly change a work process or procedure? What were the results? The only thing I can think of is when the company changed the software they were using to interact with their customers the CRM. It was a little bit challenging. What I did was study the new software in detail to be ready to interact with customer quickly and efficiently using the company's new CRM software. 2.Tell me about a time when you have had to deal with a difficult customer. How did you handle the situation? One time a customer called in to the company and was upset because a technician did not arrive at their house to resolve the problem they were having with their internet not working. So after listening to the customer problem and making sure I understood the problem I showed empathy to the customer and assured the customer I understood the problem and took ownership of the problem making it my own. I reassured the customer I would find a solution to their problem and later found out that the customer was misinformed about the time the technician was suppose to arrive at the customers house, informed the customer of the correct time the technician was scheduled to arrive at her home and apologized for any inconvience that they may have experienced. 3.Sometimes if we’re lucky, we can identify a small error or problem and correct it before it becomes a headache. Has this ever happened to you? Yes, it has one time while I was talking with a customer about a problem they were having logging into the company website. I asked the customer to verify the email address they wanted to use on the company website. After verifying with the customer noticed the customer had the wrong email address on file and immediately changed the customer email address to the email address of the customer. 4. What general questions would you ask a customer prior to starting to troubleshoot their issue? I would first ask the customer what issue they are having? I would then let the customer explain in their own words what they have experienced and not interrupt the customer. After I begin understanding the customer issue I would start using closed ended questions that require more specific answers to narrow down the problem and possible resolution. Next I will verify my understanding of what the customer has told me and get the customer to agree that I understand the issue.(Eg. Okay so your having trouble try to logging into our website it tells you invalid password is that correct?) If the customer agrees then I will proceed to resolve the issue by asking more questions and proceed to the solution. I will not continue until the customer agrees that I understand the issue. 5. What steps should be taken to install software via a CD? First make sure there is no CD in the CD drive if there remove the CD from the computer and put in the CD of the software you are trying to install. Next Open My Computer Within the My Computer window, open the drive that contains the installation files. For example. If they're on a CD or DVD open the D: drive or the letter of the disc drive. Next Within the drive that contains your files, locate either a setup or install file. Double-clicking on this file should start the installation for the program. If you see multiple setup or install files, try to locate the Application file or double-click each of setup or install files until you find the file that starts the installation. Many times the icons associated with the installation files have the same name. TeleTech  0  22
which is the best online training website?  0  92
Which is the best testing institute for Selenium training in Hyderabad.  0  98
Manually in a page 10 check boxes is there.so 5 check box "on" and 5 check box "off" so using descriptive program how to know how many "on" and how many "off" plz help me this question answer? ibm  0  63
has anyone attended mr. g c reddy sir classes? whom you guys want me to choose Mr. G C Reddy or Mr. Suresh Reddy ? Please help!!!!!!!!!!!  0  82
I want online Training for selenium web driver. please can you send any details?  2  304
good faculty for selenium in hyderabad?  2  193
how is the best faculty for Selenium in Hyderabad?  2  160
Can anyone explain data driven frame work and keyword driven frame work..... Bank-Of-America  1  307
i am looking for HP QTP automated testing software, do you offers reselling this software or should i directly purchase with HP HP  1  225
script to check availibility of mail in yahoo mail box in qtp  0  362
How can u enter text in one particular text box? if one webpage contain multiple text boxes, all text boxes with same properties there in no index and Location properties  2  468
Hi All, Is there any free automation tool for windows application and it's easy to use? I usually take a lot of time to regression test my application when there is a new build on live environments (about same 10 environments) I wish I know a automation tool to regression test and ofcourse it's free, easy to use (maybe using C#) Could anybody can advise to me a tool like that? I very appreciate ^^  0  154
i have 100 check box in a link,out of 100 check box in 25 check box their written qtp(any where i dont know),i have to select first check box where 1st qtp found. Cap-Gemini  3  815
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Kindly let me know how to setup JMeter for functionality testing of a Web application.. The apache help doc is good but i m little confused with it... :( 410 Telelogic
you have same applications (same server configaration)A&B you are doing nonfunctionality testing . what they differ in? 280  
wat would be the parameteries for ul testing for web applilcation 231  
Hi all, Do anyone have the experience in PDF Document Automation using OLE objects and methods? If so suggest the best websites for source. Thanks :-) 330  
I want to test a mobile software by an automation tool which is a IP telephony based software designed for both ios and android phone, basically this apps is develop for make call though few low cost audio codecs from Aircraft to Ground and Ground to Aircraft so anyone can suggest me which testing tool we can use for it 17  
how to import specifically 2nd column elements to runtime datatable in excel sheet if it contains 3 columns 334  
what we have done after display the result in openSTA result pane.in the sense that how we send the report,what we send in report,how to know that where is error.quickly tell me the answer...please 250  
Hi, I wanted to go with TestingDomain-Automation. Regarding this I need to take training on any one tool either WinRunner or LoadRunner. Which is better to get job,having future and takes lesstime with easier***. pls mention one tool name. Basically iam manual test engineer on unix- platform. 253  
Can any one give information on "Content Disposition" in TEST COMPLETE automation tool? mail me to pdamarakonda@smart-bridge.co.in call me to 09849423932 292  
What are the references for TSL functions.? Could anybody suggest me recommended book for Test Script Language. 341  
WHAT IS TEST SCRIPT AND HOW DO YOU CREATE IT? 170  
Describe some problem that you had with automating testing tool. 235 Satyam
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